AUTHOR: EZEANYIM EKENE EZINWA
DEPARTMENT: BUSINESS ADMINISTRATION
AFFILIATION: NNAMDI AZIKIWE UNIVERSITY, AWKA
In a society where people with a diverse interests, views and values coexist, differences between such individuals and group are to be expected. This research “CONFLICT MANAGEMENT & ORGANIZATIONAL PERFORMANCE”, in Nigerian Breweries Plc, Enugu, is aimed at critically looking at conflict situations and it’s causes, as well as possible areas of improvement of conflicting situations for a better working environment in an Organisation. The research shows that Conflict comes from incompatibility of goals and interest and the result destroys the Organization. Conflict affects the Organisation in several ways such as decreased employee satisfaction, insubordination, decreased productivity, leads to economic loss, fragmentation. Descriptive and survey study were the tools used to elicit information. The major findings are that That Education does not have any effect on the opinion of respondents on Conflict Management Strategies. That there is no Significance different between the opinion of male and female respondents on the causes of Conflict. That there is a significant effect of Conflict on Organisational performance. The major conclusions drawn are that management strategies adopted in handling Conflict will not be affected by differences in Educational Qualification of the respondents, That management strategies adopted in handling Conflict will not be affected by differences in Educational Qualification of the respondents, also that the causes of Conflict in an Organisation will not have any difference whether it came from the male or female respondents. That the causes of Conflict in an Organisation will not have any difference whether it came from the male or female respondents. The Recommendations are as follows. That Management must adopt Conflict Management strategies that will improve on the Performance of the Organisation. That management should ensure a free flow of communication between the management and the employee. Management should encourage and promote interpersonal relationships among co-workers to improve on their morale.
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Tags: Business Administration(Thesis), Causes of Conflict, Conflict Management Techniques, Conflict Process, Consequences of Conflict, Nigerian Breweries Plc, Organizational Conflict, Signs of Conflict, Types of Organizational Conflict