SUPERVISORS ASSESSMENT OF MODERN OFFICE TECHNOLOGY COMPETENCIES EXPECTED OF OFFICE TECHNOLOGY AND MANAGEMENT GRADUATE WORKERS IN DELTA STATE

AUTHOR: EZOEM, MARITHA NONYELUM

DEPARTMENT: VOCATIONAL EDUCATION

AFFILIATION: NNAMDI AZIKIWE UNIVERSITY, AWKA

This study was carried out to determine, the modern office technology competencies expected of office technology and management (OTM) workers in Delta State. The study was guided by four research questions and four hypotheses tested at 0.05 level of significance. The respondents consisted of 142 supervisors, made up of 74 heads of departments and directors of government establishments, and 68 directors and managers of private organisations. Survey research design was used to conduct the study. A researcher-developed questionnaire titled “Supervisors Assessment of Modern Office Technology Competencies Expected of Office Technology and Management Workers” (SAMOTCEOTM) was used to collect data. The instrument was validated by experts and had a total Cronbach Alpha reliability coefficient of 0.76. Means and standard deviations were used to answer the research questions, while t-test was used to test the null hypotheses. The findings of the study indicated that the supervisors very much expect office technology and management workers to have several information processing, communication, public relations and problem solving competencies. The extent of supervisors’ expectations of information processing, communication and problem-solving competencies did not differ significantly based on respondnets’ gender, years of experience and type of organisation. However, location significantly influenced supervisors’ ratings of public relations competencies expected from the office technology and management workers. The findings imply that various modern office technology competencies are much needed in government and private organizations irrespective of experience and gender of the supervisors. Hence, the identified competencies need to be emphasized in curriculum practice, training and development for future office technology and management workers. Based on the findings and the implications, it was recommended among other things that, curriculum planners, business and OTM education lecturers should ensure that the competencies required for modern office technologies are entrenched in the school curriculum and taught in the institutions.

TO VIEW THE FULL CONTENT OF THIS DOCUMENT, PLEASE VISIT THE UNIZIK LIBRARY WEBSITE USING THIS LINK, http://naulibrary.org/dglibrary/admin/book_directory/Thesis/11631.pdf

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