EMPLOYERS’ APPRAISAL OF TERTIARY BUSINESS EDUCATION GRADUATES ON MODERN OFFICE JOB COMPETENCIES IN EDO AND DELTA STATES OF NIGERIA

Author: Udoye Rita Nneka
Department: Vocational Education
Affiliation: Nnamdi Azikiwe University Awka

Employers, as the major stakeholders, are in the best position to appraise the employees competencies hence they were the subjects for this study. This study therefore sought to find out how much of relevant job competencies that tertiary business education graduates possess in modern offices in Edo and Delta States of Nigeria. Six research questions and four null hypotheses guided the study. The population of the study consists of 1,342 employers of tertiary business education graduates. This number also served as the purposive sample since all of them were used for the study and the study adopted the descriptive survey design. The instrument for data collection was a 94-item questionnaire titled Job Competency Questionnaire (JCQ) which was constructed by the researcher. The instrument was duly validated by experts in test and measurement, had a reliability coefficient of 0.83. The research questions were answered using mean and standard deviation while the four null hypotheses were tested at 0.05 level of significance using the t-test. The findings of the study revealed that overall, tertiary business education graduates were rated much (with a mean value of 3.58) in all the six clusters surveyed. However, within the clusters of office job competencies, the rating was low in ability of follow office protocol and ability to prepare official reports. Within the cluster of electronic competencies, the rating was low in competency in the use of facsimile machine. In the interpersonal competency cluster, ability to be empathic was rated low, while in teamwork competencies, ability to spur workforce to perform was rated low and in problem solving competency cluster, ability to analyze situation and ability to reason abstractly was rated low. It was concluded that tertiary business education graduates generally possessed the competencies as presented in the clusters. Recommendations were made to the effect that: employees should have access to retraining programmes to enhance their performance at work and government agencies in charge of curriculum of tertiary institutions should ensure such contents that prepare the students for the modern trends in offices.

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